ITIL MIND MAPS V3 PDF

Based on this guidance, organizations are advised to design a process for managing Changes in line with their specific requirements. What is more, in our YaSM Service Management Wiki we describe a leaner set of 19 service management processes that are more in tune with ITIL 4 and its focus on simplicity and "just enough process". The YaSM service management model includes a process for managing changes that is a good starting point for organizations that wish to adopt ITIL 4. This includes Changes to the IT infrastructure, processes, documents, supplier interfaces, etc.

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The process flows reflect the more detailed guidance in the ITIL books. These are the ITIL Event Management sub-processes and their process objectives: Maintenance of Event Monitoring Mechanisms and Rules Process Objective: To set up and maintain the mechanisms for generating meaningful Events and effective rules for their filtering and correlating. Event Filtering and 1st Level Correlation Process Objective: To filter out Events which are merely informational and can be ignored, and to communicate any Warning and Exception Events.

This process also makes sure that Event logs are analyzed in order to identify trends or patterns which suggest corrective action must be taken. Ideally, this scheme should be harmonized with the schemes to categorize CIs, Incidents and Problems. Event Filtering and Correlation Rules Rules and criteria used to determine if an Event is significant and to decide upon an appropriate response. Some of those rules are defined during the Service Design stage, for example to ensure that Events are triggered when the required service availability is endangered.

Event Record A record describing a change of state which has significance for the management of a Configuration Item or service. The term Event is also used to mean an alert or notification created by any IT service, Configuration Item or monitoring tool.

Events often require IT operations personnel to take actions, and may lead to Incidents being logged. Event Trends and Patterns Any trends and patterns identified during analysis of significant Events, which suggest that improvements to the infrastructure are needed. For instance, this role will ensure that all day-to-day operational activities are carried out in a timely and reliable way.

Typical responsibilities include: Performing backups, ensuring that scheduled jobs are performed, installing standard equipment in the data center.

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Event Management

The process flows reflect the more detailed guidance in the ITIL books. These are the ITIL Event Management sub-processes and their process objectives: Maintenance of Event Monitoring Mechanisms and Rules Process Objective: To set up and maintain the mechanisms for generating meaningful Events and effective rules for their filtering and correlating. Event Filtering and 1st Level Correlation Process Objective: To filter out Events which are merely informational and can be ignored, and to communicate any Warning and Exception Events. This process also makes sure that Event logs are analyzed in order to identify trends or patterns which suggest corrective action must be taken. Ideally, this scheme should be harmonized with the schemes to categorize CIs, Incidents and Problems.

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